Frequently Asked Questions

Find answers to common HVAC questions

General Questions

We recommend having your HVAC system serviced at least twice a year—once in the spring for your air conditioning and once in the fall for your heating system. Regular maintenance helps prevent breakdowns, improves efficiency, and extends the life of your equipment.
Yes! We offer 24/7 emergency HVAC service. We understand that heating and cooling emergencies don't wait for business hours. Call us anytime at 770-376-7161 for immediate assistance.
technicians are NATE certified and undergo continuous training to stay current with the latest HVAC technology and best practices.
Yes! We provide free, no-obligation estimates for all new installations and system replacements. For repairs, we charge a diagnostic fee of $100, which is waived if you proceed with the recommended repairs.
We proudly serve Georgia and surrounding communities including Atlanta, Savannah, Augusta, and more. If you're not sure if we service your area, give us a call—we may still be able to help!

🔥 Heating Questions

With proper maintenance, a quality furnace should last 15-20 years. Factors that affect lifespan include the quality of installation, frequency of maintenance, and how hard the system works (climate and usage patterns).
Strange noises can indicate various issues: banging might mean a delayed ignition, squealing could be a belt problem, and rumbling might indicate a dirty burner. If you hear unusual sounds, it's best to have a professional inspect your system to prevent further damage.
For optimal comfort and efficiency, we recommend setting your thermostat to 68-70°F when you're home and awake, and lowering it by 7-10 degrees when you're asleep or away. A programmable or smart thermostat can automate this for you.
Key steps include: changing filters monthly, scheduling annual maintenance, sealing air leaks around windows and doors, adding insulation, using a programmable thermostat, and ensuring vents aren't blocked by furniture or curtains.

❄️ Air Conditioning Questions

A well-maintained air conditioning system typically lasts 12-15 years. Regular maintenance, proper installation, and climate conditions all play a role in your AC's lifespan.
Common causes include: dirty air filters, low refrigerant levels, frozen evaporator coils, dirty condenser coils, or a malfunctioning compressor. Start by checking your filter, and if that doesn't solve it, call us for a professional diagnosis.
The right size depends on multiple factors including square footage, ceiling height, insulation, number of windows, and climate. An oversized or undersized unit will be inefficient and uncomfortable. We perform a detailed load calculation to determine the perfect size for your home.
Standard 1-inch filters should be changed monthly. Thicker filters (4-5 inches) can last 3-6 months. However, if you have pets, allergies, or live in a dusty area, you may need to change them more frequently. A dirty filter reduces efficiency and can damage your system.

🔧 Maintenance Questions

Our comprehensive maintenance includes: filter replacement, cleaning coils, checking refrigerant levels, inspecting electrical connections, testing safety controls, lubricating moving parts, checking thermostat calibration, and testing overall system performance.
Absolutely! Maintenance plans save you money in the long run by preventing costly breakdowns, improving efficiency (lowering energy bills), extending equipment life, and giving you priority service and discounts on repairs. Most customers save more than the cost of the plan each year.
While you can handle basic tasks like changing filters and keeping outdoor units clear of debris, professional maintenance is essential. Our technicians have the tools, training, and expertise to identify potential problems before they become expensive repairs.

💰 Pricing Questions

Costs vary based on system size, efficiency rating, and installation complexity. Generally, a complete system replacement ranges from $5,000 - $12,000+. We offer free in-home estimates to provide accurate pricing for your specific situation.
Yes! We offer flexible financing options to make HVAC installations and major repairs more affordable. Ask us about our current financing promotions and payment plans.
All new equipment comes with manufacturer warranties (typically 5-10 years on parts). We also provide a 1-year labor warranty on installations. Our repairs come with a 1-day satisfaction guarantee.

Still Have Questions?

We're here to help! Contact us and we'll be happy to answer any questions you have.